Hi, Try to save as the file as Office 2013 file format to check the issue. Second, try to select the print area to print to check the issue. Third, if the above methods do not solve the issue, try to start program in safe mode to check whether the issue is caused by some add-ins. If you share a document with someone who uses an earlier version of Word, consider using compatibility mode. To use compatibility mode, you can either open a document that has a.doc file name extension or save a document in the Word 97-2004 Document (.doc) format. Cause: The document was saved with compatibility mode turned on.

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One of the most depressing moment is when you click on the Save button to save a Word document you are working on, an error pops up and says: Microsoft Word is not responding. The error also happens when you try to open a Word document.

In the past, our Mac has 'helpfully' saved a Word document in the Office 2011 AutoRecovery folder. This would not be an issue, except for the fact that when we then accessed the folder (just a. Click File in the upper-left side of the Word window, click New on the left side of the window, and click Blank document to open a blank Word document. On a Mac, click the File menu item, then click New Blank Document at the top of the drop-down menu.

If you can't save or open a Word file because Microsoft Word is not responding on Windows or Mac, here are how to fix it and save the document.

Microsoft Word Not Responding When Opening or Saving a Document(Windows)

1. Repair Microsoft Word

If MS Word is not responding on your Windows 10/8/7 PC when you try to save or open a document, you can start to fix the problem by repairing the Microsoft Word application.

Access the Repair Tool

On Windows 10, right-click the Start button and click Apps and Features. Select Microsoft Word from the Apps list and select Modify.

On Windows 8, 7, click the Start button and select Control Panel. Open Programs > Uninstall a program. Right-click on Microsoft Word and select Change.

Run the Repair Tool for Microsoft Word

If your Microsoft Office is installed by click-to-run, you will see the window 'How would you like to repair your Office Programs'. click Online Repair > Repair.

If your Microsoft Office is MSI-based installed, you'll see the 'Change your installation' window, click Repair > Continue.

Follow the on-screen instructions to finish the repair. Then try to open or save the Word document and see if Word is responding now.

2. Disconnect Network Drive

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If you are using a network drive to save the Word files, Microsoft Word doesn't respond if the network drive is not existing or offline. You may disconnect the network drive from your computer to fix the unresponsive Microsoft Word.

Step 1 Go to My Computer.

Step 2 Right-click on it and select Disconnect Network Drive.

Step 3 Click the letter of the drive that the Word files are saved to and click OK to disconnect the drive.

Now all contents on the network drive can be accessed via Windows Explorer.

3. Disable Add-ins in Microsoft Word

When your Microsoft Word is not responding, Add-ins for Word may be the culprit. Disable all the add-ins for Word.

Step 1 In Microsoft Word, click File > Word Options > Add-ins.

Step 2 Under Manage: Com-in Add, click Go to open all add-ins.

Step 3 Disable all add-ins and click OK.

4. Save Document When Microsoft Word Not Responding

If Microsoft Word is not responding and you have to close Microsoft Word without saving the Word document, you can try to recover the unsaved Word document in the following 2 ways.

Search for Word Backup Files

By default, Microsoft Word turns on 'Always create backup copy' option so that it will create a backup copy of the working Word file automatically. Here is how to access the backup copy in different versions of Word.

For Word 2016: Click 'File > Open > Browse'.
For Word 2013: 'File > Open > Computer > Browse'
For Word 2010: Click 'File > Open'.
For Word 2007: Click 'Microsoft Office Button > Open'.

Then navigate to the folder where you last saved the Word file.

In the Files of type list (All Word documents), click 'All Files'. Find and click the backup file and then open it.

If you couldn't find a backup of the unsaved Word file, use a Data Recovery to get it back.

Use FonePaw Data Recovery to Restore Lost Files

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FonePaw Data Recovery can quickly and deeply scan your computer to retrieve deleted Word documents as well as images, videos, audios, and more from hard drives (including Recycle Bin) on Windows 10/8/7/XP. See how easy it is to find back lost documents:

Step 1 Launch FonePaw Data Recovery.

Step 2 Select the Document file type and hard disk drive to go into the scanning process. It will be better if you remember which drive the Word documents are saved to. If not, choose all hard disk drives.

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Step 3Click Scan. Quick Scan will be carried out automatically.

Step 4 Check the scanned results by Type List and Path List. Just check all the Word document file found. You are always allowed to preview the files.

If you find the result unsatisfying, try Deep Scan which may take some time.

Fix Microsoft Word Not Responding on Mac

If Microsoft Word doesn't respond on Mac, you may force quit the application and fix the problem with the following methods.

1. Clear the Auto Recovery folder

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Step 1 Open the Go menu and click Home.

Step 2 Go to Documents > Microsoft User Data then you will find the Office Autorecovery folder.

Step 3 Open the folder, there are the autorecovery files of Microsoft application. You can copy or move the files to somewhere else to save them. Then delete all the files in the folder.

Now launch Microsoft Word and see if it is responding now.

2. Remove Word Preferences Files